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Privacy Policy

Last updated: 23 September 2026

Jeewaka Herbal Products (Pvt) Ltd respects your privacy and is committed to protecting your personal information.


1. Information We Collect

When you visit our website, contact us or place an order, we may collect:

  • Your name, telephone number and email address
  • Billing and delivery addresses
  • Order and transaction information
  • Retailer or distributor information
  • Delivery status and order-confirmation details
  • Website usage, device and cookie information


2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm order delivery with customers, retailers or distributors
  • Provide customer support
  • Send order updates and important service messages
  • Improve our products, services and websitePrevent fraud and protect our business
  • Meet legal, accounting and regulatory requirements
  • Send promotional communications where you have agreed to receive them


3. Payments

Online payments may be processed through authorised third-party payment providers. Jeewaka Herbal Products does not normally store your complete debit or credit card details. We may receive limited payment information, such as the transaction reference and payment status.


4. Sharing Your Information

We may share necessary information with:

  • Delivery and logistics providers
  • Retailers, distributors and authorised sales representatives
  • Payment service providers
  • Website, hosting and technology providers
  • Professional advisers and government authorities where legally required

We do not sell or rent your personal information.


5. Retailer Delivery Confirmation

For orders delivered through a retailer, distributor or sales representative, we may request confirmation that the order was received. This may include the recipient’s name, delivery date, order number, signature, photograph or digital confirmation.

6. Cookies

Our website may use cookies to operate correctly, remember preferences, understand website usage and improve the customer experience. You may control cookies through your browser settings.


7. Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information. We retain information only for as long as necessary to provide our services and satisfy legal, financial and regulatory obligations.


8. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Withdraw consent where processing is based on consent
  • Request deletion or restriction of certain information
  • Object to certain uses of your information
  • Stop receiving promotional communications

We may need to verify your identity before completing a request.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.


10. Changes to This Policy

We may update this Privacy Policy when our services, legal requirements or business practices change. The latest version will be published on this page with the revised date.


11. Contact Us

For privacy questions or requests, please contact:

Jeewaka Herbal Products (Pvt) Ltd
No. 252/1, Koskandawala, Yakkala, Sri Lanka
Telephone: +94 76 566 8292 | +94 71 488 2979
Email: info@jeewakaherbals.com
Website: www.jeewakaherbals.com